Privacy Policy
LANA KNIT is concerned about the privacy of its users and customers. Our privacy policy describes how we collect, use and protect the personal information you provide to us when you use our online services.
The website conforms to the guidelines of Law No. 29733, Law of Protection of Personal Data of Peru, and its regulations so it is a requirement to accept the terms and conditions governing the provision of services between the company LANA KNIT and users of the site or any other electronic means available.
It is suggested that you carefully read this document in order to know the terms and conditions governing the contractual relationship, for the purpose of forming the consent, when the consumer has obtained a clear, understandable and unambiguous access to the general conditions of the same. Therefore, by making use of electronic means, the Terms and Conditions described below will be accepted.
The treatment of personal information collected through the Platform is the responsibility of the Company, and is subject to Law No. 19.628 on “Protection of Private Life”- and other applicable rules or regulations.
The private information will only be used to make purchase orders, maintain communication with the customer or perform other actions in favor of delivering a quality service.
Information Collected
We collect the personal information you voluntarily submit on our platform to make purchases, participate in promotions, ask questions or request support. The information we may request is your name, address, email address, contact number and payment information.
We may also automatically collect information such as your IP address, browser type, pages visited, time spent on the site and other metrics.
The information collected is only used to improve the services we offer, process transactions, contact you in appropriate situations, offer promotions, comply with legal obligations, and troubleshoot problems encountered with our serv.
Personal data
When creating an account you must register personal data to create purchase orders. These data are name, surname, ID card or any identity document, gender, date of birth, telephone number, address, country, province, district or others that are considered relevant.
You must also create a personal password that allows you to act as a user within the website. The customer is fully responsible for the administration of his password and in case of theft of his password he must inform immediately.
The site may collect the customer’s credit card information such as credit card number, expiration date and verification number at the time of purchase and only if the method of payment is by credit card. The credit card information will be considered reliable, will be treated confidentially and will only be used for purchases and shipments. In addition, the customer is responsible for keeping this data updated.
Use of Information
The information collected is only used for the following purposes:
- To process purchase orders.
- Have communication with the customer to provide help with problems you may have with the page and answer your questions.
- Provide personalized information about products, promotions and offers according to their tastes and preferences.
Customer Rights
The Customer, by registering their personal data on the Platform, expressly gives their consent to the Company to be used for the purposes described in this policy. This information may be edited in order to correctly process future purchase orders.
Customers may or may not receive e-mails for marketing and promotional purposes as they wish. If they wish to stop receiving these emails, they can request it through the existing communication channels on the website.
Updating Privacy Policy
The Terms and Conditions shall be effective as of the date of their posting and shall remain in effect until amended and then become effective. Accordingly, the Company reserves the right to modify this Privacy Policy. However, changes will be made on the basis of the provisions of applicable law and with the protection of personal data and customer satisfaction in mind.
Contact
If you have any questions, comments or concerns about the Privacy Policy that regulates the operation of this Platform, the Customer may contact the In case you have any questions about the privacy rules can be communicated through the means of contact placed on the website during business hours (Monday to Friday from 8:00 am to 5:00 pm and Saturday from 9:00 am to 1:00 pm).